You can cancel an order using any of the below mentioned methods:

• By contacting us on our helpline number - +91 8005523567 (9 AM - 8 PM).
• By writing to us at [email protected].

Order can be cancelled only before dispatch. Once cancelled, complete amount will be refunded.

• It takes 24hrs to cancel the order once the request is received on call.
• Request received through mails will be fulfilled within 48hrs.
• orders will be cancelled immediately if done via my accounts section

Yes, industram.in reserves the right to cancel any order under the following circumstances:

• Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
• In case of wrong product price or specification mentioned on industram.in.
• Unavailability of products – In exceptional cases, if a product runs out of stock with the vendor, the product will be cancelled; however, remaining products of the order will be delivered.
• If the area in which customer is residing is not served by us or made Out of Delivery area by Logistic Courier Partner even after placing the order.
• Suspected fraudulent information.

Of course, a product can be returned but only under the following circumstances:

• Product is physically damaged/defective
• Varies from the description on the website
• Wrong item delivered

Mentioned below are the criteria for Return

• Customer should intimate us within 7 days of receiving the order
• For damaged product customer should intimate us within 48 hours of delivery
• Product should be unused. Not even once
• Brand packing should remain intact
• Invoice should be available
• All the tags/labels should be available
• Exempted/non-returnable items – electronic items such as Printers, cartages, tablets, testing/lab instruments, custom made products also those product which are mentioned as non-returnable in that product’s catalogue are not accepted for returns.

Customer should follow the below mentioned steps in order to Return any item.

• Customer should intimate us through call/email within 7 days of receiving the order. Customer has to make sure that
  • A. The product is unused. Not even once
  • B. Brand packaging should remain intact.
  • C. Invoice should be available
  • D. All the tags/labels should be available
• We will raise a request for Reverse pickup and try to arrange it from our end. Once arranged our courier boy will come to collect the product within 2 business days.
• Customer has to make sure that he packs the product in proper manner and paste the invoice on it. It should in logistic friendly manner.
• Customer will have to handover the product to the courier boy.
• Once picked up product will be sent to us by the courier partner.
• Upon receiving the product a Quality inspection would be performed over the product. It will take 2 days time.
• If any damage/defect is found from industram end, we will try to arrange a replacement; however, it depends on the availability of the product.
• In case of refund, money will be refunded to the customer.

In some cases where our Logistic Service Provider doesn’t provide reverse pickup facility, customer will have to send the product on his own to us only through India postat the below mentioned address once the request for reverse pickup is raised:
Emtex Engineering Pvt. Ltd., 1st Floor, Khasra No. 401, 402
MG Road, Ghitorni, New Delhi – 110030
Once sent, customer needs to share the Courier slip along with the following bank details at [email protected]:

• Account number
• Account holder name (Same as registered with industram.in)
• IFSC Code
• Upon receiving the product a Quality inspection would be performed over the product. It will take 2 days time.
• If any damage/defect etc is found from industram end, we will try to arrange a replacement; however, it depends on the availability of the product.
• In case of refund, money will be refunded to the customer.
• Incase, product doesn’t clear Quality inspection, we will re-ship the product to the customer and he will have to bear the courier charges for re-shipment in order to receive the product. No courier charges to send the product to us will be re-imbursed.

In order to justify supply chain cost, we don’t encourage returns for those products worth less than 1000.

If you receive the product in a different color, however, specifications are same then return will not be done.

Sorry about that. Please get in touch with our customer care team at [email protected] or call us on our helpline number +91 8005523567 between 9 AM and 8 PM

If the problem has occurred during delivery then please get in touch with our customer care team. If it is a manufacturing complaint, you can get in touch with the authorised service centre of the brand for help.

Once cancelled, full amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.

• 1. Credit/Debit Card/Net Banking/Wallets – 2 business days
• 2. If you have made the payment by NEFT and Cheque you need to share the below mentioned details at [email protected] from your registered e-mail id.
  • Account number
  • Account Holder name
  • IFSC Code
  • Upon receiving the information, your refund will be processed in 2 business days and same will reflect in your account in another 2 business days.
• 3. For EMI payment, refund will be credited in 6-8 business days after cancellation.

Once the order has successfully passed the Product Inspection, refund will be done according to the payment mode chosen by the customer at the time of placing the order.

• 1. Credit/Debit Card/Net Banking/Wallets – 2 business days
• 2. If you have made the payment by NEFT and Cheque you need to share the below mentioned details at [email protected] from your registered e-mail id.
  • Account number
  • Account Holder name
  • IFSC Code
  • Upon receiving the information, your refund will be processed in 2 business days and same will reflect in your account in another 2 business days.
• 3. For EMI payment, refund will be credited in 4-7 business days after product inspection.

You will be notified via email once your refund has been processed The following is the timeline for refunds

• For cancellation before shipping, refunds are processed immediately
• If the order has been returned due to any other issue, we refund after we receive the item back at our warehouse and checked.

Cancellations are accepted by industram for the following reasons.

• a. If the order is not serviceable by us due to non availability of the product among any of our vendors
• b. If your pin code is not serviced by any of our courier partners
• c. If the procurement is taking longer than 7 working days and you are not willing to wait further

You can always check My Orders page to see the status of your order.

If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a brand new replacement at no extra cost!

The replacement order is initiated after the originally delivered item is picked up and received back at our warehouse. Please check the SMS & email we send you for your replacement request for more details.

You can check the email & SMS we send you as soon as a replacement request is approved for details of your pickup & replacement.

Return of an entire order is not necessary in this case. You can return one or many items in your order.

In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Return policy has got you covered. If you are not fully satisfied with what you ordered, you can easily request to return by contacting us at [email protected] or call us on our helpline number +91 8005523567 between 9 AM and 8 PM

Yes, you can return an item or items in your order if you have ordered multiple items.

Sorry, returns are not possible after the policy period.

You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product if applicable.

Yes, the free gift has to be returned along with the originally delivered product.

Our customer care team will get in touch with you immediately once you request a return

No need to worry! You can contact us to check if you’ve paid for the order. If you did successfully pay, the order will be placed for you by our team.

You can choose to pay for an order with any of the below methods:

• Cash on Delivery
• Net Banking
• Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India and 21 other countries
• NEFT/RTGS
• Cheque/DD

Certainly! You can use your Debit/Credit card or Netbanking to shop on our mobile website.

It’s easy & simple to pay using your Credit or Debit card!

• 1.  Keep your card number, expiry date, three-digit CVV number ready (found on the backside of your card)
• 2. For extra security, you’ll need to use your card’s online password (Verified by Visa, MasterCard SecureCode etc.)  

Enter the details when you are prompted to & your order will be successfully placed.

You can choose to pay on industram with any Visa, MasterCard or American Express Credit cards issued in India.

You can choose to pay on industram with any Visa, MasterCard or Maestro Debit card.

We currently do not store any card information and all transactions happen through authorized and secure payment gateways.

Absolutely! At industram, we use the highest possible security (256-bit encryption) to protect your card details. All credit card and debit card payments with us are also processed through secure and trusted payment gateways which are managed by leading banks. Also, banks now use the 3D Secure password service for online transactions and they provide an extra layer of security through identity verification.

COD is not available in all Pin Codes. Please enter your Pin Code on the product page to see if your Pin Code is covered. COD orders are also not available for high value orders currently. We might also inform you when an order is not serviceable by COD and ask to convert it to a prepaid order.

Fraud detection and prevention are very important for us as we want to make sure that all transactions with us are genuine and authorized. We take many steps to keep our customers’ details completely secure.
Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it’s not authorized by the owner of the card.
When we’re not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share ID proof. This is done to make sure that the transaction is genuine.

You can buy by paying part of the amount from your Paytm, PayU or MobiKwik Wallet and paying the rest using any other prepaid method of payment such as Credit/Debit Card or NetBanking. Please note that Cash-on-Delivery cannot be combined with a Wallet payment.

You can write to [email protected] for your corporate requirements.

You can get a 3D Secure password by registering your Credit/Debit card from your bank's website.

The 3D Secure password is known only to you & this makes sure that only you can use the card for shopping online.

A 3D Secure password is a security measure from VISA & MasterCard that adds an extra layer of security through identity verification for your online Credit & Debit card transactions.

industram's EMI scheme is available for American Express, Citi & HDFC credit card holders only. You may choose to pay in 3, 6, 9 or 12 month instalments. The minimum order value to avail the EMI payment option is Rs 3,000.
There is NO processing fee charged for availing industram's EMI payment option. On return or exchange, interest charged by the bank till that time will not be refunded by industram.

Unfortunately, products listed as 'Out of Stock' or ‘Temporarily Unavailable’ are not available for sale

It means that the stock for the product is not available with our vendors at the moment & so, you can’t buy it now.

No, It's not. You can checkout as a guest but you will have to provide us with a valid e-mail, phone number and address for us to send you the goods.

Such items are expected to be released soon and you can pre-book them. The item will be shipped to you on the day of its official release and will reach you within the delivery time mentioned by the seller. The Preorder duration varies from item to item.

industram.in charges a minimal fee for orders placed by using COD payment mode. COD charges will be added to your total order amount.

Installation is not offered on any products by industram as of yet but we are working on it.

Sorry, we don't deliver items outside India yet.

All products bought on industram come with manufacturer warranty. You can check with the manuals provided with the product or the manufacturer's website for information about a service centre close to you.

Most service centres accept a proof of purchase( i.e. original invoice ) as proof to provide warranty service. If you face any trouble please contact us for help at [email protected]

We will have to open the box to seal a warranty card and most consumers don't accept items if the box has been opened. Hence as a policy we don't seal on warranty cards. All manufacturers accept the purchase invoice as proof to provide warranty. Please keep it safe.

Yes, the warranty for your replacement will be the same as your initial product.